Return a faulty product

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund including postage cost (if applicable) for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

If you have changed your mind about a purchase, we will offer an exchange, store credit or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that:

• Items are returned within 14 days of the time of receipt of goods
• You have receipt or proof of purchase
• Items are in original, unopened and undamaged packaging (submit unopened box with image maybe required in some circumstances, via email: info@simonline.com.au)

Shipping

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.

Refund

We reserve our right to refuse a return and refund on item found to be in un-resalable condition and or with missing parts or packaging. We will charge restocking fee if product packaging has been opened and no longer considered to be in brand new condition, up to 25% of the purchase price or a minimum of $15 whichever deemed applicable.

If a refund is approved, then the payment will be processed strictly via the method that the item was paid. Refunds will usually be processed within 2-3 business days.

If a Free Shipping promotion or discount applied to the original order, then a nominal $10 shipping fee will apply, shipping costs are non-refundable.

A 3% processing fee will be charged on the total refund amount if the buyer changes mind and the order is paid via PayPal. There's no processing fees for other payment methods.